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Popular FAQ's

Frequently asked questions

You'll find popular questions and answers below to CCTV systems, Intruder alarms, other products and more.

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CCTV FAQ's

1. What are the benefits of installing a CCTV system?

A CCTV system helps protect your home or business by deterring crime, monitoring activity, providing evidence in the event of an incident, and giving you peace of mind with remote access to live footage.

2. Can I view my CCTV cameras on my phone?

Yes. Most modern CCTV systems allow you to view live and recorded footage securely through a smartphone, tablet, or computer from anywhere with an internet connection.

3. How long is footage stored?

The storage period depends on your hard drive size, camera resolution, recording settings, and number of cameras. Most systems store footage for between 14 and 60 days before automatically overwriting older recordings.

4. Do CCTV cameras record all the time?

This depends on your requirements. Cameras can be set to record continuously, on motion detection, or according to a customised schedule.

5. ​Do CCTV cameras work at night?

Yes. Most cameras feature infrared (IR) night vision or colour night vision technology, allowing them to capture clear footage in low-light and complete darkness.

6. ​​Will CCTV work without an internet connection?

Yes. Your cameras will continue recording locally even if your internet goes down. However, remote viewing and app notifications will be unavailable until your connection is restored.

7. ​Can CCTV cameras record audio?

Some cameras have built-in microphones. Audio recording is subject to privacy laws and should only be used where legally permitted.

8. ​​Can you install CCTV at homes and businesses?

Yes. We install CCTV systems for residential properties, retail shops, offices, warehouses, schools, industrial units, and many other commercial premises.

9. ​​Do you offer maintenance and support?

Yes. We provide ongoing maintenance packages, health checks, software updates, repairs, and technical support to keep your system operating at its best.

10. ​Do you provide free quotations?

Yes. We offer free, no-obligation site surveys and quotations, allowing us to recommend the most suitable CCTV solution for your property and budget.

Intruder Alarm System FAQ's

1. ​Why should I install an intruder alarm?

An intruder alarm is one of the most effective ways to protect your home or business. It deters burglars, alerts you to unauthorised entry, and provides peace of mind whether you're on-site or away.

2. ​What types of intruder alarm systems do you install?

We install wired, wireless, and hybrid intruder alarm systems for homes, offices, retail premises, warehouses, schools, and commercial properties. We'll recommend the most suitable system based on your property's layout and security requirements.

3. ​Can I control my alarm from my phone?

Yes. Many modern alarm systems include a smartphone app that allows you to arm or disarm your system, receive instant notifications, check system status, and manage users from anywhere.

4. ​What happens if the alarm is triggered?

When activated, the system will sound the internal and external sirens. Depending on your setup, you'll also receive a notification on your phone, and if monitored, your alarm receiving centre can take the appropriate action.

5. ​​Will my alarm work during a power cut?

Yes. All professionally installed alarm systems include a backup battery that keeps the system operational during a mains power failure for several hours.

6. ​​​Can pets trigger my alarm?

No, not if the correct detectors are installed. We offer pet-friendly motion detectors designed to ignore pets up to specified weight limits while still detecting intruders.

7. ​Can I add extra sensors or detectors later?

Yes. Most modern alarm systems can be expanded with additional door contacts, motion detectors, smoke detectors, panic buttons, and other security devices as your needs change.

8. ​​​Will an intruder alarm reduce my insurance premium?

Some insurers offer discounts for professionally installed and maintained alarm systems. We recommend checking with your insurance provider for their specific requirements.

9. ​​​Do you offer maintenance contracts?

Yes. We provide maintenance plans that include routine servicing, priority call-outs, technical support, and system health checks to keep your alarm operating reliably.

10. ​​What if I forget my alarm code?

Most systems allow you to reset or manage user codes through the control panel or mobile app. If you need assistance, our support team can help.

Access Control System FAQ's

1. ​​What is an access control system?

An access control system is an electronic security solution that controls who can enter specific areas of your building. Instead of traditional keys, users can gain access using key fobs, access cards, PIN codes, smartphones, or biometric credentials.

2. ​​​Why should I install an access control system?

Access control improves security by restricting unauthorised entry, tracking who enters your premises, reducing the need for physical keys, and allowing you to manage access quickly and efficiently.

3. ​​What types of access control systems do you install?

We install a wide range of systems including standalone door entry systems, networked access control, cloud-based solutions, keypad entry, proximity card readers, key fob systems, biometric readers, and smartphone-enabled access control.

4. ​​Can I manage access remotely?

Yes. Many modern systems allow you to add or remove users, unlock doors, monitor activity, and manage permissions remotely through a secure mobile app or web portal.

5. ​​​What credentials can be used to unlock doors?

Depending on the system, users can gain access using:

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    Key fobs
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    Access cards
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    PIN codes
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    Smartphone credentials
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    Biometric fingerprint or facial recognition
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    Bluetooth or NFC technology
6. ​Can I control multiple doors?

Yes. Access control systems can manage a single door or hundreds of doors across one or multiple sites from a central management platform.

7. ​​Can I set different access levels for employees?

Absolutely. You can assign individual permissions based on job roles, departments, working hours, or specific locations within your building.

8. ​​​​What happens if someone loses their key fob or access card?

Lost credentials can be disabled immediately, preventing unauthorised access. A replacement can then be issued without the expense of changing locks.

9. ​​​​What happens if there's a power cut?

Access control systems typically include battery backup to continue operating during a power outage. The door behaviour (fail-safe or fail-secure) depends on your security and fire safety requirements.

10. ​​​Is access control suitable for small businesses?

Yes. Access control systems are scalable and can be installed for small offices, retail shops, schools, healthcare facilities, apartment buildings, warehouses, and large commercial sites.

Why choose 
Assured Security Systems?

At Assured Security Systems, we've been providing trusted electronic security solutions since 1991, delivering reliable protection for homes, businesses, schools, retail premises and commercial properties across the region. With over 35 years of industry experience, we pride ourselves on offering honest advice, professional workmanship, and security systems that are tailored to meet each customer's individual needs. Whether you're looking to protect your family, employees, premises or valuable assets, our experienced engineers are committed to providing the highest standards of service from initial consultation through to installation and ongoing support.

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